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where course grads work now:
You're unsure of how to get hired by an education company.
You want opportunities, remote or on-site, beyond the walls of your
classroom.
You feel like your opportunities are limited to teaching.
You wonder how you can land your next dream job without going back to
school.
You're unclear of exactly what all of these job titles actually mean.
You're vaguely familiar with the role but not sure what the job would actually be like.
Every year, thousands of education companies hire former teachers. Customer Success is one of the most in-demand positions, where you help schools and teachers have a positive and "successful" experience with their educational tools and resources.
You’re treated with respect by management, colleagues, and customers.
Work-life balance is actually encouraged and professional boundaries are in place.
You are able to exponentially increase the number of lives you impact each school year (and yes, you can watch your salary go up too).
OUR STUDENT HAVE GROWN THEIR SKILLS AND HAVE HAD A GREAT RESULT WITH OUR BECOME A CUSTOMER SUCCESS SPECIALIST AT AN EDUCATIONAL COMPANY PROGRAM
Karen B.
This course opened my eyes to
other job prospects besides instructional design, which has become flooded by transitioning teachers. This field is more broad and flexible and not EdTech-exclusive. Any company who is serious about supporting their customers and keeping a relationship with them should hire a CSS.
Leisa H.
This course was so helpful to me
in understanding which roles are available in Customer Success
and which types of companies I
could work for. The course
provided presentations from
people who are currently
working at Ed tech companies
and that was particularly helpful
to learn what certain companies
are like and also to make
connections with those people.
Christina F.
Some of the main skills that
Customer Success Specialist
need are relationship building,
strategic thinking, and excellent communication skills. We
already have these skills as
teachers! Thanks for all of your
help and support!
Janice D.
After taking this course, you will
be thoroughly prepared and have
the confidence to enter the Customer Success field. Learn directly from highly-skilled professionals in the field. A huge bonus is all the up-to-date and insider information/tips that prepare you to succeed in applying for and flourishing in your new role as a CSS. Loved that the course spoke directly to teachers transitioning from the classroom. Every minute working through the course was invaluable!
Lavaunda R.
I really enjoyed the Customer Success Specialist course. It has really opened my eyes to other things I can do besides teaching. In addition, I can make just as
much money. This class helps
you identify skills that you
have as a teacher that other companies desperately need in order to be great companies. I encourage you to take the class. It's worth it.
Angela P.
I am so glad I came across this
course, and just when I needed it
the most too! The teacher transition team really speaks the language of teachers. They mentally prep you for what you will learn, give you an overview
of what to expect if you do in fact land the job you want; a job that might look different from your daily schedule as a school teacher currently. They also offer practical and concrete advice on how to form cover letters and resumes for companies/recruiters. They thoroughly cover every topic of the teacher transition conversation.
Online Lessons
On-demand instruction from
former teachers who are now
experts in this field, video-
based training to develop the
skills you need on the job.
Optimized Customer Success
resume template
We’ve created your resume for
you! It translates your teacher experience into the lingo you need to land your next
opportunity. Simply download and customize it to be yours!
Optimized Customer Success
Cover Letter template
We've created your cover letter for you too! It catches the hiring manager’s attention and sets you up for success! Simply download and customize it.
Optimized Customer Success
LinkedIn template
Get hiring manager's attention with a ready to roll LinkedIn template. Simply download and customize it.
Customized Customer Success LinkedIn Banner
Bring your LinkedIn to life with our Customized LinkedIn Banner.
Customer Success Interview Questions and Answers
Be fully prepared for your interview with common Customer Success interview
questions and the answers the hiring manager is looking for.
Personal Mentorship
Personalized guidance from our experienced mentors. Receive feedback,
clarification, and support that ensures you're on the right track toward the opportunities you want next.
Live Cohort Learning Experience
Join our next live cohort to ask your questions and get accountability with experts and fellow learners.
Exclusive Cohort Community
Connect with mentors and like-minded teachers while growing your professional
network naturally in our next Customer Success Cohort Community.
Interview preparation resources so that you can approach the interview confidently and ace it.
Salary insights to help you know what you can earn in this role and how to navigate the salary conversation when you are offered a position.
Access to the Next Live Cohort Learning Experience VALUE $1000+
Exclusive Community with the Cohort VALUE $500+
Optimized Customer Success Cover Letter Template VALUE $100+
Customized Customer Success LinkedIn Banner VALUE $50+
Customer Success Interview Questions and Answers INVALUABLE
On-Demand Course VALUE $2,800+
Personal Mentorship VALUE $1000+
Optimized Customer Success Resume Template VALUE $300+
Optimized Customer Success LinkedIn Template VALUE $100+
Training From Former Teachers Who Work at Ed-Tech Companies PRICELESS
per month with Klarna or Afterpay.
While this course will familiarize you with many roles related to Customer Success, like training, implementation specialist, project manager, engagement manager, account manager, customer support, professional services consultant, support specialist and more, this course will especially help you land a role as a Customer Success Specialist or Customer Success Manager. Some companies who hire for these roles are Pearson, Newsela, Nearpod, Curriculum Associates, Canvas by Instructure, companies outside of EdTech like Spotify and Netflix, and many, many more.
This course is taught by former teachers who have worked at a variety of education and corporate companies in Customer Success roles. Some of those companies include Canvas by Instructure, Formative, Curriculum Associates, Ellevation, Kuali, corporate healthcare companies, tech companies, and more. The main instructor for this course will be the incredible Shannon Resare.
Yes, upon completing this course, you will receive a Customer Success Certificate that you can include on your resume, LinkedIn Profile, etc.
As teachers, we know the importance of being able to access a “teacher” when needed. Along with having access to the course, all enrollees receive one month of access to our exclusive support area (the Teacher Transition Membership) where you can join our coaches and instructors us on live calls weekly as well as access our private Teacher Transition community and post your questions anytime. If you would like additional time in the membership for further support you have the option of continuing that.
Yep! This course will not only show you where and how to find Customer Success job opportunities, but it will also help you gain the skills you will use on the job and will teach you how to decipher and understand Customer Success job descriptions.
Yes! This course provides resume and cover letter templates that are already written for you to make applying for Customer Success positions a breeze. All you have to do is tweak them to make them your own and tailor them to fit job descriptions.
Absolutely! You’ll learn about the kinds of questions that are asked in interviews for this role as well as how to effectively answer and respond to those questions. You’ll also be provided with templates and training to help you with crafting your own responses as needed. You will hear from career experts and former teachers who have made the transition to Customer Success roles.
Not at all. This course will help you land a job at an education company, a corporate company, or as a freelancer supporting education companies, corporate companies, or both. You’ll learn the information, gain the skills, and get the resources to land a job at an education or non-education company. Some scenarios and skill development activities in this course will simply be based on customer success scenarios from education companies. The skills that you will gain are relevant to customer success at any company.
The cohort experience includes an online community and live sessions. The online cohort community is accessible 24/7 for 10 weeks to get your mentoring, support, and shared encouragement throughout the cohort. The live cohort sessions are 8 weeks long and held once per week to mentor you on course content and let you learn from and connect personally with guest speakers working in the field. The cohort's online community and live sessions start the same week and the online community is accessible 2 weeks after the last live session to get you further support.Spoiler Alert: For being part of the program, you will also be given free access to even more support, in case you may need or want additional support and career coaching after the cohort wraps up. We simply want to support you as best as possible for as long (or short!) of a timeframe as you want and need.
The cohort meets once a week for 1-2 hours to discuss that week's topic. The schedule varies depending on our guest speaker's availability but you can generally expect us to meet once a week at 8 ET/ 7 CT/ 6 MT / 5 PT. A full schedule will be provided upon joining. If you're unable to join the live session replays are available within 48 hours.
All Teacher Transition courses come with a 7-day no-questions-asked policy. If you purchase a course and decide for any reason that it is not for you, simply email our team within 7 days at
Your timing is all up to you with
continued access to the trainings,
templates, and tools you'll have
continued access to in this course.
Instant Access to Become a Customer Success Specialist at an Education Company program.
Put an end to your curiosity about what it's like to work at an education company!
See the real opportunities available to you, use your incredible educator skills, and move forward
on your personal career path by joining us in this course.
Go from feeling “stuck” in your classroom to making a meaningful impact with teachers and
students alike.